FAQ
How do I find out the status of my order?
All CaringBridge Store members can view the status of their current and past online orders by signing in and accessing the Order Status area on the website. To reach the Order Status area click on "Order Status" located in the upper right hand corner of the page. Should you need additional help, you can e-mail our Customer Service department at caringbridge@2020promo.com or call us toll free at (800) 772-9288. Please include your last name, billing zip code and order number (if you have it) to aid in locating your order. Our customer service is available from 8:00 - 4:30 CST Monday through Friday.
How do I return an item?
- Return merchandise must be returned in same condition as sent to receive refund.
- Returns must be made within 30 days of merchandise's ship date.
- Merchandise returned without valid RMA number will be sent back at shipper's expense: Call for return authorization (RMA)
- 100% credit will be provided if damaged or incorrect merchandise (due to 20/20 Promotions error) is received
- 15% restocking fee (85% credit on purchase price) will be applied against all other returns
- No returns will be accepted on any merchandise that has been personalized, i.e. embroidered with store or personal name, or the logo has been changed from the default choice on the website.
How do I change the address for an order?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.
How do I find an item I want to buy?
Available items are put into categories depending on their use. Click on the appropriate category to find the available items. If you can not find a needed item please e-mail Customer Service Department at caringbridge@2020promo.com or call us toll free at (800) 772-9288.
Is it safe for me to use a credit card? Is your site secure
Yes. Our site is equipped with Secure Socket Layer technology. If you access CaringBridge Store using a secure browser such as Netscape or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during transmission process.
Can I get something personalized?
Absolutely. Minimum and additional charges may apply. Please e-mail Customer Service Department at caringbridge@2020promo.com or call us toll free at (800) 772-9288 to discuss your needs.
Can I order if I live outside of the United States?
Please e-mail Customer Service Department at caringbridge@2020promo.com or call us toll free at (800) 772-9288 to place an order outside of the US.
Can you ship gifts directly to recipients?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.
I have a suggestion. How can I communicate that to you?
Please e-mail Customer Service Department at caringbridge@2020promo.com or call us toll free at (800) 772-9288 to give us suggestions.
What type of payments do you accept on line?
You can pay your online orders using American Express, Discover, MasterCard and VISA.
Are shipping charges and sales tax included in the pricing?
No; shipping charges and sales tax, if applicable, will be billed additionally. Your shipping fees are dependent of the method of shipping you choose. The sales tax is dependent on the shipping address and the item.
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